Mobile Phone

Mobile Phone Coverage

Summary of Benefits

Policy Summary

Frequently Asked Questions

If you are a signer on your business account and have experienced accidental damage or theft and need Mobile Phone Protection services:

Call <Client Name> at <Client Phone Number> to begin the claim process.

Hours of Operation:

Monday - Friday, X:00 AM - XX:00 PM CST

Saturday X:00 AM - X:00 PM CST

Summary of Benefits

Who is eligible: Business owners listed on the account and any phones they purchase and own are covered for accidental damage, mechanical failure, and theft.

This benefit provides insurance coverage for the labor/parts necessary to repair or replace a mobile phone in the event of a covered claim for Accidental Damage, Mechanical Failure, or Theft. All owners on the account and any phone they purchase or own are covered. This coverage has a benefit of up to $500 with a $50 deductible and has a limit of two claims per 12 month period. A 30-day waiting period is required before a claim can be filed for Accidental Damage or Mechanical Breakdown*. There is no waiting period for Theft claims.

WHAT DOES IT COVER?

Accidental Damage, Mechanical Failure, and Theft

Applies to all mobile phones owned by business owners listed on the account
No pre-registration required
Includes cracked screens, liquid spills, burglary and robbery
Pays up to $500 minus a $50 deductible
2 claims per consecutive 12-month period
Waiting period of 30 days after coverage start date for damage or mechanical failure, no waiting period for theft
Damages that occur during the waiting period are not covered

HOW DO I FILE A CLAIM?*

Easy Online Claim Form!

Call or visit your financial institution and let them know you would like to file a claim prior to getting your phone repaired or replaced. They will verify your eligibility and provide you with a link to the online claims portal.
Go to the online claims portal within 90 days of the loss or damage of your covered device.
Enter all the required information on the electronic claim form.
A claims adjuster will review your submission. If no additional information is needed, you will receive an email with instructions and suggestions on approved repair/replacement facilities where you can take your device locally.
If there are questions about your submission, a claims adjuster will call you.

If your claim form is received prior to 3 PM Central Time, you will typically receive a response within 1 business day. If after 3 PM Central Time, you will typically receive a response within 2 business days.

*Worth Ave. Group serves as the administrator of the Mobile Phone Coverage and assumes and performs administrative obligations, including but not limited to, adjudication of any claims. Worth Ave. Group's insurance policies are underwritten by the Hanover Insurance Group. There is a 30-day waiting period for claims resulting from Accidental Damage, Mechanical Failure, and Manufacture Defect. Damages that occur within this waiting period will not be covered. There is no waiting period for theft claims. The primary account holder can file a claim for any phones owned by them. Certain terms, conditions, and limitations apply to Mobile Phone Coverage, so it is important that you carefully review the “Electronic Device Protection Policy Summary - Terms and Conditions”

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